FAQ

Caviar is salted roe from sturgeon, widely regarded as one of the world’s most prized delicacies. It is known for its delicate pearls, refined briny flavour, and luxurious dining experience. True caviar is traditionally made from sturgeon roe that has been carefully cured with salt.

Roe is the general term for all fish eggs, while caviar specifically refers to salted sturgeon roe. This means all caviar is roe, but not all roe can be considered true caviar. Salmon roe, trout roe, or lumpfish roe may look similar, but they are distinctly different from authentic sturgeon caviar.

The best caviar for beginners is Russian Sturgeon (Osetra). It has a mild, nutty flavor with a smooth texture that’s easy to appreciate even if you’ve never tried caviar before. This makes it a simple and welcoming entry point into the world of caviar.

Real caviar can be distinguished by its texture it offers a delicate, melting sensation on the palate, while imitations tend to feel firmer, sometimes grainy or rubbery. This tactile difference is one of the first clues for discerning quality. At Kaluga Queen Caviar, you don’t need to worry about authenticity, as we only provide premium products that meet the highest quality standards and are guaranteed genuine. This ensures every purchase delivers the true caviar experience.

Purchasing is simple: choose your preferred product on our website, select the available size or variation, add it to your cart, and proceed to checkout. During checkout, you can review your order details, enter your delivery information, and choose from our secure payment methods.

We support secure payment methods that are displayed on the checkout page. Customers can simply choose from the available options when finalizing their order. Each method is designed to ensure safe and reliable transactions. This way, your purchase on Kaluga Queen Caviar is completed smoothly and with confidence.

Orders are processed within 1–2 business days. Delivery times vary depending on your location. The shipping method you choose also affects how quickly your order arrives.

Once your order has been shipped, you’ll receive a confirmation email. This email will contain a unique tracking number. You can use that number to monitor the progress of your delivery through the courier’s tracking system. This ensures you always know the status of your order.

Yes, Kaluga Queen Caviar serves various regions across Indonesia within the reach of our trusted partner couriers. Orders are processed promptly upon payment confirmation. Delivery time will depend on your specific location and the selected shipping method.

Caviar is best served chilled. It should be enjoyed using a non-metallic spoon—such as mother-of-pearl, ceramic, or glass to prevent altering its delicate taste. For the best experience, taste a small amount on its own first before pairing it with other ingredients.

Caviar pairs beautifully with blinis, toast points, crème fraîche, boiled potatoes, soft-boiled eggs, oysters, sushi, and quality seafood. For beverages, it is traditionally paired with champagne or dry sparkling wine. For a refined experience, keep the pairings simple so the caviar remains the highlight.

Caviar should be stored immediately in the coldest part of your refrigerator, ideally between -2°C and 2°C, to maintain its optimal freshness and texture. Keep the tin sealed until you are ready to serve, and avoid leaving it at room temperature for too long.

Returns are accepted only if the item is in its original condition with the seal unopened. You must request the return within 7 days of purchase. Please note that certain fresh food products are excluded from this policy.

If you receive a damaged product, please contact our customer support immediately. Provide clear photo or video evidence taken during unboxing. Our team will review the case and assist you with the appropriate solution